FAQ

What is the best age to take a print?

Hand/foot and paw prints can be taken from birth.

With fingerprints its best to wait until after a baby is 6 months old if you want some definition to the fingerprint (by definition we mean all the little lines). However some customers do like to have fingerprints done under this age, these fingerprints still work really well, they are tiny and look more like a squidge in silver with some definition.  Personally at Beach Hut Charm we love new born prints, but it is all down to customer preference.

It is worth mentioning that we are all made differently, some of us have a more defined fingerprint than others, generally your fingerprint will become more defined the older you become – it’s what makes us all so unique!


Is there an age limit?

No! All the prints can be done up to any age.  At Beach Hut Charm we often print teenagers, couples, parents and grandparents to create special keepsakes for our customers.


How quickly will I receive my order?

If you order fingerprint, hand/foot or paw prints in silver your printing kits will be dispatched (by Royal Mail) within 48 hours of payment clearance. On our receipt of your kits we aim to dispatch you finished orders within 21 days.

For artwork orders we aim to dispatch your item within 21 days of receiving your artwork/payment clearance.

For personalised silver jewellery (using a message/text only) your order will be dispatched within 21 days of payment clearance.

If you wish to order non personalised silver jewellery we aim to dispatch within 7 working days of payment clearance.

Please note that at busy times these times may increase slightly, if they do customers will be kept informed at all times.


Have I left it too late to place an order?

Possibly not! At Beach Hut Charm we will work really hard to dispatch an order more quickly if you are in a hurry for it. The best thing to do is give us a quick call and we will tell you if it is possible.

     Can the prints be sent in the post?

Yes, all printing kits can be sent in the post and then returned in a prepaid envelope provided.


     What happens if my print goes wrong?

This is very uncommon, however, at Beach Hut Charm we do appreciate that sometimes things can go wrong! Each print is carefully checked on its return, if it is not good enough to use we will contact you straight away and arrange to have another printing kit sent out to you.


How easy is it to take the prints?

So easy! The printing kits come with step by step instructions that are easy and clear to follow.


I am buying a gift and don’t know what to choose!

Please feel free to contact us at Beach Hut Charm by phone or email if you would like to discuss different gift options. We want our customers to be happy and confident that they have made the right choice. If you really cant decide maybe you should opt for some gift vouchers!


Can you do commissions/one off pieces?

At Beach Hut Charm we love doing bespoke work for our customers, please feel free to contact us by phone or email if you would like to discuss one off pieces.


Is it really my print?

Of course!! Every print we use is unique to each customer – its what makes your order so special.


Can I order a different length chain or bracelet?

Please contact Beach Hut Charm by phone or email if you wish any items to be made bigger or smaller as this may be possible.


Do you keep the print?

Your print will be destroyed 4 weeks after you have received your order. If you wish us to keep your prints for longer please let us know either by phone or email, will can keep them safe for you for any future orders.


What is hallmarking?

Hallmarking is an official mark struck on precious metals to verify there pure form. Hallmarking ensures consumer protection. Beach Hut Charm is registered with the Birmingham Assay office and has its own unique hallmark.


Do I have to place an order online?

Online ordering is available to make life more convenient for our customers, however if you would rather place an order over the phone or by email please get in touch!

 

 

If you have any questions please do not hesitate in contacting us:

01692 400999

emma@beachhutcharm.co.uk